Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
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How We Use Collected Information
DOLA Orthotics collects and uses Users personal information for the following purposes:
- To improve customer service.
- Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalise user experience.
- We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
- To improve our Site.
- We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions.
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature.
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails.
- The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
DOLA Orthotics is pleased to offer a 100% satisfaction guarantee for all items purchased from us. Goods must be returned in their original condition, unused and with labels and packaging intact. No refunds or exchanges will be available for products that have been used or where the packaging has been damaged. DOLA Orthotics is not responsible for the shipping costs in returning the item and delivery costs will not be refunded. This refund or exchange policy is valid for 14 days from the original date of dispatch.
Please contact us if you have any questions or concerns.
Shipping & Delivery Information
DOLA Orthotics use StarTrack Express for all Australian orders. We offer flat rate shipping of $10ex gst for all orders.
International orders are available through DHL & UPS, please contact us for shipping options.
We are unable to offer any compensation for lost parcels, but will offer all reasonable assistance with locating any missing parcels.
Please contact us if you have any questions or concerns.
Your Acceptance Of These Terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
PO Box 3242
Australia Fair QLD 4215
This online merchant is located in Australia