TOG GaitScan Support
Setup, updates, troubleshooting and clinician first remote assistance for TOG GaitScan users.
At DOLA Orthotics, our Podiatrist led support team helps you keep your GaitScan system running smoothly so you can focus on your patients.
How We Help
DOLA Orthotics supports TOG GaitScan across installation, software updates and day to day clinical workflows.
Our team understands clinical practice, so our support is practical, fast and clinically relevant.
Support includes:
- New PC setups
- Version checks and upgrades
- USB drivers and firmware
- Licensing and activation
- Data exports and database maintenance
- Clinical assessments and orthotic selection
Covered by DOLA
Annual Maintenance
Clinics on an active Annual Maintenance Contract receive unlimited remote support, software updates and version upgrades at no extra cost.
We handle everything from installation to troubleshooting and provide priority response when you need it most.
Included Benefits:
- Unlimited remote sessions
- Priority support during business hours
- Software and firmware updates
- Discounts on training sessions
If you do not have active maintenance, support is available on a per use basis and incurs a service fee.
Software
Downloads
Select the correct version of TOG GaitScan for your system. If you’re unsure, contact our support team and we’ll confirm which version suits your setup.
Available Downloads:
- TOG GaitScan TCS version 3.3 software || Installation Instructions for TCS3.3
- TOG GaitScan TCS version 2.0 software || Installation Instructions for TCS2.0 – Legacy version for older hardware.
- TOG GaitScan TCS version 1.5 software || Installation Instructions for TCS1.5 – Legacy version for older hardware.
faq
Which GaitScan version should I install?
We recommend installing the same version of TOG GaitScan software that your clinic is currently running. This ensures your existing patient database and settings can be safely imported without requiring an update or migration.
If you’re setting up a new computer or reinstalling after hardware replacement, please contact our support team before upgrading or changing versions, we can confirm compatibility with your current database and license.
Clinics on Annual Maintenance can also request a free remote session for assistance with version checks, installation and data transfer.
Will an update affect my patient database?
An update won’t affect your patient database as long as a full backup is completed before installation and the same software version is reinstalled.
We strongly recommend backing up your database and storing it on a secure external drive or cloud location before performing any updates or upgrades.
If you’re unsure, our support team can assist with a safe backup, restore and verification process before and after the update – included at no charge for clinics on annual maintenance.
Clinics without maintenance can still request one time support for version upgrades or data recovery at a per use rate.
What remote tool do you use?
We use TeamViewer to provide secure remote access and troubleshooting support.
TeamViewer allows our support team to connect safely to your system to diagnose issues, install updates and guide you through usage or setup steps in real time.
You don’t need a license we’ll send you a secure session link when your support appointment is confirmed.
Clinics using their own approved remote access platform can let us know in advance, and we’ll accommodate where possible.
What does annual maintenance include?
An active Annual Maintenance Contract gives you full access to software updates, remote technical support and priority assistance. Helping you keep your GaitScan system running smoothly year after year.
Your annual maintenance includes:
- Unlimited remote support sessions
- Priority response from our technical and Podiatry support team
- All software and firmware version upgrades
- Assistance with setup and calibration
- Guidance for Windows updates and IT changes that may affect your system
Annual maintenance ensures you’re always supported, with no additional charges for troubleshooting or updates during the coverage period.
Can I still get help without maintenance?
Yes, clinics without an active maintenance contract can still access per use support.
Our team can provide remote assistance for installation, troubleshooting and version updates.
A service fee per incident applies, with additional time billed in short increments after the initial session.If you rely on support or updates, we recommend maintaining an active Annual Maintenance Contract for unlimited access and priority response.
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